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the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
Replaced parts become the property of
IKEA.
The guarantee exists only if the appliance
complies and is installed in accordance
with:
• The technical specifications.
• The Assembly Instructions and user
manual Safety Information.
IKEA's guarantee is subject to Australian
Consumer Law - see Schedule 2 to
Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not
exclude, restrict or modify in any way) any
non-excludable statutory warranties in
Australia.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole dis-
cretion, if it is covered under this guarantee.
They will notify you as to whether your
claim is covered under this guarantee. If
your claim is approved, the IKEA service
provider or its authorized service partner,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, dam-
age caused by failure to observe operat-
ing instructions, incorrect installation or
by connection to the wrong voltage, dam-
age caused by chemical or electro-chem-
ical reaction, rust, corrosion or water
damage including but not limited to dam-
age caused by excessive lime in the wa-
ter supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the ap-
pliance, including any scratches and pos-
sible colour differences.
• Accidental damage caused by foreign
objects including insect or vermin
infestation or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found dur-
ing a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domes-
tic environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by
this guarantee.
• Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will re-
install the repaired appliance or install
the replacement, if necessary.
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