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FAQ

How to deal with the system message "Device is offline"?

1) Check the indicator lights on the device; ensure that the device is in configuration mode.

2) Ensure that your router is functional and can go online to the internet and ensure that you do

not have multiple devices on your network.

3) If all the troubleshooting techniques listed above doesn't resolve the problem, please delete

the device from the account, reset the device and re-add the device to your account.

How to download the recorded video clips?

You can manually record the video while in live view mode or playback mode. While in live

view or playback mode > Tap on the record icon to start the manual recording. Once the

recordings have been completed, your video will be saved to "my album" on your EZVIZ mobile

app.

Does EZVIZ product support 5 GHz Wi-Fi?

Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products

do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

Sports camera S5 Plus support 2.4 GHz & 5 GHz.

Router W3 support dual band 2.4 GHz and 5 GHz.

All other security cameras support only 2.4 GHz Wi-Fi network mode.

I have insert Micro SD card, but app still shows "No memory card"?

1) Check the installation orientation for the MicroSD card. Ensure that you have installed the

memory card in the correct orientation.

2) Refresh the home page to update the device list.

3) Go to check the storage status, if the memory card status displays as "Uninitialized", tap to

initialize it. The status will then change to "Normal". Then you can start recording any event

triggered video in the camera such as motion detection.