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IKEA LAGAN マニュアル
ENGLISH

IKEA guarantee

How long is the IKEA guarantee valid?
This guarantee is valid for 5 years from the
original date of purchase of Your appliance at
IKEA. The original sales receipt is required as
proof of purchase. If service work is carried
out under guarantee, this will not extend the
guarantee period for the appliance.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or
authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline "What is not covered under this
guarantee?" Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts,
labour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. On these conditions the
EU guidelines (Nr.99/44/EG) and the respective
local regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion, if
it is covered under this guarantee. If considered
covered, IKEA service provider or its authorized
service partner through its own service
operations, will then, at its sole discretion, either
repair the defective product or replace it with
the same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage caused
by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
•
Consumable parts including batteries and
lamps.
•
Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible colour
differences.
•
Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
•
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
•
Cases where no fault could be found during
a technician's visit.
•
Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
•
Repairs caused by installation which is faulty
or not according to specification.
•
The use of the appliance in a non-domestic
environment i.e. professional use.
•
Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to the
customer's delivery address, then damage
to the product that occurs during this
delivery will be covered by this guarantee.
•
Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will reinstall the repaired appliance
or install the replacement, if necessary.
This restriction do not apply to fault-free work
carried out by a qualified specialist using our
original parts in order to adapt the appliance to
the technical safety specifications of another EU
country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local demands.
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