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ENGLISH

IKEA GUARANTEE

How long is the IKEA guarantee valid?

This guarantee is valid for five years from the original date of

purchase of your appliance at IKEA. The original sales receipt, is

required as proof of purchase. If service work is carried out under

guarantee, this will not extend the guarantee period for the

appliance.

Who will execute the service?

IKEA service provider will provide the service through its own

service operations or authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance, which have been

caused by faulty construction or material faults from the date

of purchase from IKEA. This guarantee applies to domestic use

only. The exceptions are specified under the headline "What is not

covered under this guarantee?" Within the guarantee period, the

costs to remedy the fault e.g. repairs, parts, labour and travel will

be covered, provided that the appliance is accessible for repair

without special expenditure. On these conditions the respective

local regulations are applicable. Replaced parts become the

property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed Service Provider will examine the product and

decide, at its sole discretion, if it is covered under this guarantee.

If considered covered, IKEA Service Provider or its authorized

service partner through its own service operations, will then, at

its sole discretion, either repair the defective product or replace it

with the same or a comparable product.

What is not covered under this guarantee?

•

Normal wear and tear.

•

Deliberate or negligent damage, damage caused by failure

to observe operating instructions, incorrect installation or by

connection to the wrong voltage, damage caused by chemical

or electrochemical reaction, rust, corrosion or water damage

including but not limited to damage caused by excessive

lime in the water supply, damage caused by abnormal

environmental conditions.

•

Consumable parts including batteries and lamps.

•

Non-functional and decorative parts which do not affect

normal use of the appliance, including any scratches and

possible color differences.

•

Accidental damage caused by foreign objects or substances

and cleaning or unblocking of filters, drainage systems or

soap drawers.

•

Damage to the following parts: ceramic glass, accessories,

crockery and cutlery baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs, casings and parts of

casings. Unless such damages can be proved to have been

caused by production faults.

•

Cases where no fault could be found during a technician's

visit.

•

Repairs not carried out by our appointed service providers

and/or an authorized service contractual partner or where

non-original parts have been used.

•

Repairs caused by installation which is faulty or not according

to specification.

•

The use of the appliance in a non-domestic environment i.e.

professional use.

•

Transportation damages. If a customer transports the product

to his home or another address, IKEA is not liable for any

damage that may occur during transport. However, if IKEA

delivers the product to the customer's delivery address, then

damage to the product that occurs during this delivery will be

covered by IKEA.

•

Cost for carrying out the initial installation of the IKEA

appliance.

•

However, if an IKEA appointed Service Provider or its

authorized service partner repairs or replaces the appliance

under the terms of this guarantee, the appointed Service

Provider or its authorized service partner will reinstall the

repaired appliance or install the replacement, if necessary.

•

All plumping and electrical installation, are not the

responsibility of IKEA, and customer must complete these

work before the execution work.

How country law applies

The IKEA guarantee gives you specific legal rights, which cover

or exceed all the local legal demands. However these conditions

do not limit in any way consumer rights described in the local

legislation.

Area of validity

This warranty is valid only in the country where the product has

been purchased; the services will be provided in the framework of

the guarantee conditions.

An obligation to carry out services in the framework of the

guarantee exists only if the appliance complies and is installed in

accordance with:

the technical specifications of the country in which the

guarantee claim is made;

the Assembly Instructions and User Manual Safety

Information.

The dedicated AFTER SALES for IKEA appliances

Please don't hesitate to contact IKEA appointed Authorized

Service Centre to:

•

make a service request under this guarantee;

•

ask for clarifications on installation of the IKEA appliance in

the dedicated IKEA kitchen furniture;

•

ask for clarification on functions of IKEA appliances.

To ensure that we provide you with the best assistance, please

read carefully the Assembly Instructions and/or the User Manual

before contacting us.

How to reach us if you need our service

Please refer to the last page

of this manual for the full list

of IKEA appointed Authorized

Service Centre and relative

national phone numbers.

In order to provide you a quicker service, we recommend

to use the specific phone numbers listed on this manual.

Always refer to the numbers listed in the booklet of the

specific appliance you need an assistance for. Please also

always refer to the IKEA article number (8 digit code)

and 12 digit service number placed on the rating plate of

your appliance.

SAVE THE SALES RECEIPT!

It is your proof of purchase and required for the guarantee

to apply. The sales receipt also reports the IKEA name and

article number (8 digit code) for each of the appliances you

have purchased.

Do you need extra help?

For any additional questions not related to After Sales of your

appliances please contact your nearest IKEA store call centre.

We recommend you read the appliance documentation carefully

before contacting us.