ENGLISH
8. IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for two (2) years from the
original date of purchase of your appliance at IKEA.
The original sales receipt, is required as proof
of purchase. If service work is carried out under
guarantee, this will not extend the guarantee period
for the appliance.
Who will execute the service?
Contact nearest IKEA store.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction or
material faults from the date of purchase from IKEA.
This guarantee applies to domestic use only. The
exceptions are specified under the headline "What
is not covered under this guarantee?" Within the
guarantee period, the costs to remedy the fault e.g.
repairs, parts, labour and travel will be covered,
provided that the appliance is accessible for repair
without special expenditure. Replaced parts become
the property of IKEA.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its
sole discretion, if it is covered under this guarantee.
If considered covered, IKEA will then, at its sole
discretion, either repair the defective product or
replace it with the same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage caused
by failure to observe operating instructions,
incorrect installation or by connection to the
wrong voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion or water
damage including but not limited to damage
caused by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
•
Consumable parts including batteries and lamps.
•
Non-functional and decorative parts which do not
affect normal use of the appliance, including any
scratches and possible colour differences.
•
Accidental damage caused by foreign objects or
substances and cleaning or unblocking of filters,
drainage systems or soap drawers.
•
Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp covers,
screens, knobs, casings and parts of casings.
Unless such damages can be proved to have been
caused by production faults.
•
Repairs not carried out by our appointed service
providers and/or an authorized service contractual
partner or where non-original parts have been
used.
•
Repairs caused by installation which is faulty or not
according to specification.
•
The use of the appliance in a non-domestic
environment i.e. professional use.
•
Transportation damages. If a customer transports
the product to his home or another address, IKEA
is not liable for any damage that may occur during
transport. However, if IKEA delivers the product to
the customer's delivery address, then damage to
the product that occurs during this delivery will be
covered by IKEA.
•
Cost for carrying out the initial installation of the
IKEA appliance. However, if an IKEA appointed
Service Provider or its authorized service partner
repairs or replaces the appliance under the terms
of this guarantee, the appointed Service Provider
or its authorized service partner will reinstall the
repaired appliance or install the replacement, if
necessary.
How country law applies
The IKEA guarantee gives you specific legal rights,
which cover or exceed all the local legal demands.
However these conditions do not limit in any way
consumer rights described in the local legislation.
Area of validity
For appliances which are purchased in one EU country
and taken to another EU country, the services will
be provided in the framework of the guarantee
conditions normal in the new country. An obligation to
carry out services in the framework of the guarantee
exists only if the appliance complies and is installed in
accordance with:
•
the technical specifications of the country in which
the guarantee claim is made;
•
the Assembly Instructions and User Manual Safety
Information.
AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA to:
•
make a service request under this guarantee.
•
ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best
assistance, please read carefully the Assembly
Instructions and/or the User Manual before contacting
us.
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