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7. Warranty Policy
The Guaranteed Rights
e-survey supports free exchange or refund within 7 days of the product being received,
where the device appears to have a "performance failure", which is confirmed by e-survey
repair center.
e-survey supports free maintenance or exchange within 15 days from the day when
the product is received, where the device appears to have a "performance failure", which
is confirmed by a e-survey repair center.
e-survey supports free maintenance or exchange of the same type of device within one
year from the day when the product is received, where the device appears to have a
"performance failure", which still isn't in working condition after two repairs.
e-survey supports a 24 months of warranty service for a device host and a 3 months of free
warranty service for an accessory from the day when the products are received.
Warranty service
If the device host meets the warranty conditions, the warranty service can be obtained
according to the warranty card and the purchasing invoice. If the proof of purchase and the
warranty card cannot be provided, and e-survey will use the delivery time as the standard
for the warranty period.
If it is a non-warranty product, and the repair center will handle the maintenance for a fee.
After the device is repaired, e-survey will provide a 3 month free warranty service.
The transportation, delivery and disposal costs incurred during the delivery or
inspection of the product to e-survey shall be borne by the user. The freight generated by
the repaired or inspected equipment returned to the user shall be borne by e-survey.
Please back up data in a timely manner for equipment that needs to be repaired or sent
for inspection.
During the warranty period, parts that are commonly used for maintenance are free.
Parts that have been replaced during the repair process are owned by e-survey.
e-survey is not responsible for non-standard products and software or applications that
are not certified by the company.
Following conditions are not within the scope of the warranty and
service
The device host and accessories have been subjected to: abnormal or improper use,
improper storage in abnormal conditions, unauthorized dis-assembly or alteration,
accidents, damage caused by improper installation.
Damage caused by improper use by the user, such as liquid injection, damage due to
external forces and etc.
Failure to properly follow the equipment's instructional manual in repairing or in the
transportation of the equipment.
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