Skewed print
Cause
Guides in the selected tray are not in the correct position for the
paper size loaded in the tray.
You are using paper that does not meet the printer specifications. Make sure that you are using paper that meets the printer
Incorrect margins
Cause
Guides in the selected tray are set for a different paper size than
what is loaded in the tray.
Auto size sensing is set to Off, but you loaded a different size
paper in a tray. For example, you inserted A4-size paper into
the selected tray but did not set the Paper Size to A4.
Blank pages
Cause
Packaging materials have not been removed from the
toner cartridge.
Toner is low.
Toner cartridge is defective or empty.
Printer requires servicing.
Solid color pages
Cause
Photoconductor is installed incorrectly.
Photoconductor is defective.
Printer requires servicing.
Solution
Move the guides in the tray to the proper positions for the size
loaded.
•
Make sure that the width guide is not too far from the paper
stack.
•
Make sure that the width guide is not pressing too tightly
against the paper stack.
•
Make sure that the length guide is not too far from the paper
stack.
•
Make sure that the length guide is not pressing too tightly
against the paper stack.
specifications.
Solution
Move the guides in the tray to the proper positions for the size
loaded.
•
Set the Paper Size to match the paper size in the tray.
•
Specify the correct page size in Print Properties or the program.
Solution
Remove the packaging materials from the toner cartridge, and reinstall
it.
•
Remove the toner cartridge from the printer. Shake the cartridge
back and forth several times, and then reinstall it.
•
Install a new toner cartridge.
Replace the toner cartridge.
Call for service.
Solution
Remove and then reinstall the photoconductor.
Replace the photoconductor.
Call for service.
Print quality guide
Page 7 of 8
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