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Jandy

Section 6.

Troubleshooting and Repair

Zodiac® strongly recommends that you call a qualified service technician to perform any repairs on the filter/pump

system. To locate a qualified technician, check your local yellow pages or visit www.zodiacpoolsystems.com

or www.zodiacpoolsystems.ca and click on "Dealer Locator."

Symptom

Reduced flow

Verify that skimmer baskets, pump basket and other screens are clean. Clean as necessary.

being returned

Check filter and clean as necessary.

to pool and/or

Check valve positions. Adjust as necessary.

NOTE Multiple pieces of equipment operating at one time (for example, waterfalls, spa jets, and surface

less water being

pulled in by

returns) will affect the proper operation of the cleaning system.

skimmer.

Check the cleaning system manual to ensure that the system is adjusted according to the manufacturer's

recommendations.

Bubbles are

Air is in the system. Check the pool or spa water level to ensure that it is at the proper level and air is not

present in the

being drawn into the suction piping. If the water is at the normal level, turn off the pump. Turn the lid's locking

pump basket.

ring counter-clockwise until 'START' aligns with the ports. Remove the lid and check for debris around the

lid seal seat OR improper installation of the lid seal, as either condition will allow air to leak into the system.

Clean the lid seal and replace it on the lid. Replace the lid on the pump housing. Align 'START' with the ports

and turn the locking ring clockwise until 'LOCKED' aligns with the ports. Hand-tighten the lid to make an air-

tight seal. Do not use any tools to tighten the lid. Turn the pump back on.

Air leaks are still

Check the suction side piping union. While the pump is running, try to tighten the union. If this does not stop

present.

the air leak, turn off the pump. Loosen both unions and slide the pump out of the way. Remove, clean, and

re-install both union o-rings.

Reposition the pump next to the piping and secure the union nuts to the pump. With clean union o-rings,

hand-tightening of the unions should create a seal. If the unions still do not seal, gently tighten with a large

pair of tongue-and-groove pliers.

Do not over-tighten.

There is no air in

It is possible that debris is caught in the pump impeller. The pump impeller moves the water, and the vanes in the

the system, but

impeller can become blocked with debris.

the pressure is

still low.

There is no debris

The pump impeller and diffuser are showing signs of normal wear. Have a qualified service technician check

blocking the

the impeller and diffuser and replace as necessary.

impeller and the

If the pump is part of a relatively new installation, it could be an electrical problem. Contact a qualified

pressure is still

service technician. Have the technician check for loose electrical connections and check the voltage at the

low.

pump motor while it is in operation. The voltage must be within 10% of the motor's data plate rating. If the

voltage is not within 10%, contact a qualified electrician and/or the local power service provider.

Pump seal is leaking air. Have a qualified service technician replace the seal.

The pump is

This is caused by a damaged or failed mechanical seal. Replace the seal.

leaking water

between the

motor and pump

body.

The pump gets

Make sure that there is adequate room around the motor to circulate air and keep the motor cool. Have

hot and shuts off

a qualified electrician check for loose connections and check the voltage at the pump motor while it is in

periodically.

operation. The voltage must be within 10% of the motor's data plate rating. If the voltage is not within 10%,

contact a qualified electrician and/or the local power service provider.

Pump will not

No power to pump.

start.

Make sure pump is properly connected to high voltage. See "3.2 Electrical Installation"

Improper low-voltage wiring.

Check low-voltage wiring between pump and controller. Correct if necessary. See "3.2 Electrical Installation"

Improper pump address setting.

Make sure that pump dip switches 3 and 4 are set properly for the installation. Both should be OFF for use

with Variable-Speed Controller or set to the proper address when connected to an AquaLink

an AquaLink PDA, or an AquaLink Z4. See "3.2.4.1 Install with AquaLink® controller"

Fault condition exists.

View fault message on controller and correct fault before proceeding. If unsure how to correct fault, contact

Zodiac

Pro Series VS PlusHP Pumps

Technical Support at 800.822.7933.

Installation & Operation Manual

Possible Cause/Solution

Page 15

ENGLISH

RS controller,