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To store Autodial names

Once you have saved your autodial numbers, you can type in a name to display instead of the number.

1) Press the Services key once 'Telephone Options' will be displayed.

2) Press the 'enter' key (in the centre of the 'up' 'down' buttons)

3) Press the 'up' arrow navigation key 3 times to locate 'Change Feature Key label' and press the enter

key.

4) 'Change Feature Key' will flash, press the enter key again and 'Select a Feature key' will display.

5) Press the autodial key you wish to label, and delete the number from the display using the 'Delete' soft

key (one of the four keys directly below the screen – 'Delete' will appear in the screen directly above the

correct key). Edit feature key label will be displayed.

6) Enter the new name using the keypad (like a mobile phone, 222=C, etc.) When finished press the enter

key. You can now select further keys to change or press the 'Cancel' soft key 3 times to exit.

To transfer calls

Once you have answered a call you can transfer it to another internal phone.

1) Press the 'Trans' soft key (note it may be the first or second soft key).

2) Enter the number that you want to forward calls to.

3) When they answer press the 'Trans' soft key again to complete the

transfer.

4) If the number does not answer press the yellow 'Hang Up' key

followed by the key with your number beside it to take the call back.

5) If the number answers but does not wish to take the call press the

key with your number beside it to take back the call.

6) Switch between the caller and the transferee using the 'Trans' soft

key and the soft key with your number beside it.

To forward calls and cancel call forwarding

You can forward calls from your Nortel 1230 Handset to another phone. Note: By default calls can only be

forwarded to an internal (4 digit) number and not a home number or mobile phone. If you need to forward

calls to an external number please contact the IT Help Desk (see below) to enable this facility.

1) Press the 'Forward' soft key.

2) Enter the number that you want to forward calls to.

3) Press the 'Fwd' soft key again.

4) The '> Forward' soft key now has a chevron in front of it indicating that calls are being forwarded:

5) To cancel call forwarding, press the 'Forward' soft key again and then cancel; the chevron will

disappear.

To send incoming calls straight to VoiceMail

You can use the same procedure as above to forward your calls direct to VoiceMail if you are busy.

1) Press the 'Fwd' soft key

2) Enter 5700 on the keypad

3) Press the 'Fwd' key again

For more information

Please contact the SID

Contact SID

Online: please use SID Online.

Telephone: 0300 555 0444 from UK

Or 4724 internally.