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1. Introduction

These Application Notes describe the configuration steps required to integrate the Plantronics

EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable with Avaya 9400/9500 Series

Digital Deskphones. The EncorePro 530/540 headsets provide two-way audio with a flexible

mic. This solution does not provide call control features directly from the headset, such as

answering or terminating a call from the headset. Volume control and mute are provided directly

from the Avaya digital deskphone.

2. General Test Approach and Test Results

The interoperability compliance test included feature and serviceability testing. The feature

testing focused on placing calls to and from the Avaya 9400/9500 Series Digital Deskphones

with the Plantronics EncorePro 530/540 Headsets and verifying two-way audio. The call types

included calls to voicemail, local extensions, and the PSTN.

The serviceability testing focused on verifying the usability of the Plantronics headsets after

restarting the Avaya 9400/9500 Series Digital Deskphones and re-connecting the headset to the

deskphone.

DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The

jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent

to the interoperability of the tested products and their functionalities. DevConnect Compliance

Testing is not intended to substitute full product performance or feature testing performed by

DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or

completeness of a DevConnect member's solution.

Avaya's formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to

determine interoperability with Avaya phones. However, Avaya does not conduct the testing of

non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC

regulations, or any other tests to ensure conformity with safety, audio quality, long-term

reliability or any regulation requirements. As a result, Avaya makes no representations whether a

particular non-Avaya headset will work with Avaya's telephones or with a different generation

of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize

different handset/headset interfaces with their telephones. Therefore, any claim made by a

headset vendor that its product is compatible with Avaya telephones does not equate to a

guarantee that the headset will provide adequate safety protection or audio quality.

JAO; Reviewed:

SPOC 1/15/2015

Solution & Interoperability Test Lab Application Notes

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