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7. Connect Plantronics EncorePro 530/540 Headsets

Connect the EncorePro 530/540 headsets to the Plantronics HIC Adapter Cable, and then connect

the HIC cable directly to the headset port of the Avaya 9400/9500 Series Digital Deskphone.

8. Verification Steps

Verify that the Plantronics EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable

have been connected to the Avaya 9400/9500 Series Digital Deskphones. Once the headset is

connected to the phone, verify that incoming and outgoing calls are established with two-way

audio to the headset.

9. Conclusion

These Application Notes describe the configuration steps required to integrate the Plantronics

EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable with Avaya 9400/9500 Series

Digital Deskphones. All test cases were completed successfully with observations noted in

Section 2.2.

10. Additional References

This section references the Avaya and Plantronics documentation that are relevant to these

Application Notes.

The following Avaya product documentation can be found at http://support.avaya.com.

[1] Administering Avaya Aura® Communication Manager, Release 6.3, Issue 10, June 2014,

Document Number 03-300509.

[2] Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura® Communication

Manager, Issue 1, August 2011, Document Number 16-603535.

The following Plantronics product documentation is available with the headset.

[3] Plantronics HW540 Quick Start Guide.

[4] Plantronics User Guide HIS Headset Adapter Cable Amplifier Installation.

JAO; Reviewed:

SPOC 1/15/2015

Solution & Interoperability Test Lab Application Notes

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