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Starting a Conference

If you have a connected call and any held calls, pressing the Conf soft key will start a conference between

you and those calls.

If you do not already have a held call, you can use the process below to start a conference.

1. Make a call to the first party or answer a call.

2. Press the Conf soft key. The current call is automatically put on hold.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Conf again.

If they do not want to join the call or do not answer, press Drop and then press the appearance key of

the held call.

Notes About Conference Calls

You can use the Conf key as an alternative method for transferring calls; this is particularly useful for

internal users. However, if you are the only internal user in a conference, bear in mind that you are the

•

conference host and dropping yourself from the call would end the conference for all participants.

If you already have calls on hold, pressing the Conf key will create a conference containing the

•

connected call and the call on hold. You can add more calls if you like.

If you have a call 'on hold pending transfer' and you wish to conference yourself, your current call, and

the call 'on hold pending transfer,' pressing the Conf key will start a conference that includes all three of

•

you. Other held calls will not be included, but you can add more calls or drop yourself if necessary.

Pressing the Conf key against a held call will add that call to the extension's current call (alerting or

•

connected). Any calls 'on hold pending transfer' will also be added to the call.

Viewing Conference Details

You can display a list of the parties involved in a conference call.

1. If not already displayed, press the

2. Press the Details soft key.

• To scroll through the list of callers in the conference, use the

• To drop a caller from the conference, highlight them and press Drop.

• To mute a caller, highlight them and press Mute. Repeat this to unmute them.

• To return to the call display, press the Back soft key.

Initial Voicemail Setup

Dial *17 for audible voicemail.

The system will state "Welcome to IP Office. Please enter extension and pound sign."

Enter your extension number followed by #.

The system will then state "Enter your password and pound sign."

Press # (you should not have a password if this is the first time you have accessed your mailbox).

You will then be asked to create a new password, followed by the # (pound) sign.

Then you must confirm your new password followed by the # (pound) sign.

You will now be asked to record your name. Press 1 when prompted and record your name at the tone,

and press 1 when complete.

Your initial setup is complete. You may hang up.

up or down

arrow key to display the conference call.

up and down

arrow keys.