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Scrolling and Navigation
A navigation icon appears in the phone display
to indicate that you can scroll to more options
or information.
On the 9620—Use the up and down navigation
arrows to scroll through lists and select a line.
On other 9600 series phones—Use the line but-
tons or the navigation arrows to select a line.
When you scroll to a line on the display, that
line is highlighted in black with white letters.
Softkey labels will change according to the op-
tions available for the highlighted line. The OK
button is a shortcut for the default action.
When you select an entry in your Contacts list,
press OK to place a call.
Use the right and left navigation arrows to go to
other screens when the paging icon (left- and
right-facing arrows) displays on the Title Line or
to move the cursor right or left when entering
text.
Avaya Menu
Use the Avaya Menu to adjust and customize
options and settings for your telephone, access
additional Web-based applications, get infor-
mation about your phone and network settings,
and log out.
Answering and Making a Call
Answering a Call
Answer an incoming call in one of the following
ways:
If you are not on another call, lift the hand-
set, or press the line button next to the in-
coming call, or press Speaker to answer using the
speakerphone, or press Headset to answer using
the headset.
If you are on another call and the telephone does
not automatically display the incoming call, from
the Phone screen scroll to the line with the in-
coming call and press Answer or OK. If you are on
another call and the telephone does automati-
cally display the incoming call, you can press Ans
Hold to automatically put the first call on Hold
when you answer the new call. Alternately, you
can press Ans Drop to automatically drop the first
call when you answer the new call.
Making a Call
1. Lift the handset, or press Speaker or Headset (if
applicable) or a line button for an available line.
2. Dial the number you want to call.
Using Voice Dialing
1. Press Contacts.
2. If Voice dialing is enabled, a Voice softkey dis-
plays. If no tone is generated or if no check mark
appears next to the Voice softkey, press Voice.
3. Within a few seconds or as soon as you hear the
tone, say the name of the person you want to
call.
Making a Call Using Edit Dialing
Edit dialing works just like making a call on your cell
phone - just start entering the number without hear-
ing a dial tone. Using the Bksp softkey, you can back-
space to "edit" the number before actually dialing it.
Putting a Call on Hold
1. Press Phone to view the main Phone screen, if
necessary.
2. If you are not active on the line you want to put
on hold, select that line.
4
3. Press Hold.
4. Press Resume or the line button of the held
call to retrieve the call.
Transferring a Call
1. From the Phone screen, select the line you
want to transfer.
2. Press Transfer or OK.
3. Dial the telephone number, or call the person
from the Contacts list, or call the person from
the Call Log list.
4. If unattended transfers have been adminis-
tered, you can hang up now if you do not
want to announce the call. Otherwise, press
Complete or OK to transfer the call.
Conference Calls
Setting up a Conference Call
1. From the Phone screen, select your active
call.
2. Press Conf.
3. Dial the telephone number, or call the person
from the Contacts list, or call the person from
the Call Log list.
4. When the person answers, press Join or OK
to add the person to the existing call.
5. Press Add and repeat these steps to add an-
other person to the conference call.
6. Press Drop at any time to drop the last per-
son added to the conference call.
Adding a Person on Hold to a
Conference call
1. From the Phone screen, select your active
call.
2. Press Conf, or Add if you are already in a con-
ference.
3. Select the call on hold that you want to add
to the conference.