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Resources

Support

Go to the Avaya Support website at

documentation, product notices, and knowledge articles. You can also search for release notes,

downloads, and resolutions to issues. Use the online service request system to create a service

request. Chat with live agents to get answers to questions, or request an agent to connect you to a

support team if an issue requires additional expertise.

The Avaya InSite Knowledge Base is a web-based search engine that provides:

• Up-to-date troubleshooting procedures and technical tips

• Information about service packs

• Access to customer and technical documentation

• Information about training and certification programs

• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you

can access the Knowledge Base without extra cost. You must have a login account and a valid

Sold-To number.

Use the Avaya InSite Knowledge Base for any potential solutions to problems.

1. Go to http://www.avaya.com/support.

2. Log on to the Avaya website with a valid Avaya user ID and password.

The system displays the Avaya Support page.

3. Click Support by Product > Product Specific Support.

4. In Enter Product Name, enter the product, and press Enter.

5. Select the product from the list, and select a release.

6. Click the Technical Solutions tab to see articles.

7. Select relevant articles.

December 2019

https://support.avaya.com

Using the Avaya H209 Phone

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for the most up-to-date