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Moving line buttons
If you have an enhanced KEM, you can move external lines, target lines and hunt group
appearances from the buttons on the Avaya 2002 IP Deskphone or Avaya 2004 IP Deskphone
telephone to buttons on your KEM.
1. Press ≤•°⁄.
2. On your Avaya 2002 IP Deskphone or Avaya 2004 IP Deskphone tele-
phone, press the line button for the line you want to move.
3. On your KEM, press the memory button where you want the line to go.
4. Press ®. The line button now appears on your KEM.
Monitoring telephones in your system
It is important that you pay attention to the different types of indicators beside the internal autodial
buttons on your KEM. These indicators tell you the status of a telephone extension.
The following indicators will appear beside the internal autodial buttons on your KEM when:
The telephone extension is on an internal or external call, or is being used to
check voice mail.
The Do Not disturb (DND) feature is activated at the telephone
extension.
The Call Forward feature is activated at the telephone extension.
Answering and transferring a call
Most of the calls that you deal with will involve the following procedures:
•
Answer a call.
•
Determine whom the call is for.
•
Check the status of the intended recipient's telephone extension on your KEM.
•
If the indicator is OFF, transfer the call to the telephone extension.
OR
If the
indicator appears, your co-worker is busy on another call. In this case you can use the
following features:
About the Key Expansion Module
IP Key Expansion Module (KEM) User Guide
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