C T I I N S I G H T
Avaya 1408/1416 Digital Phone User Guide
Avaya 1408/1416 Digital Phone User Guide
Transferring Calls
Transferring a Call
1. While connected to the call you want to transfer,
press TRANSFER.
2. Dial the telephone number.
3. Press TRANSFER again to complete the transfer.
Transferring to Voicemail
1. When connected to a call, press the
Message key. You can still continue talking.
2. Dial the extension number of the user or
group and press Select.
Answering and Making Calls
Answering a call
If you are not already on a call, lift the handset. If you are already on a call, press
the alerting call appearance button (slow flashing green lamp) puts the existing
call on hold and answers the alerting call. To answer the call on speakerphone,
press the SPEAKER button. To answer the call using a headset, press the HEAD-
SET button.
Making a call
1. For local calls dial 9 and the number you want to call.
For long distance calls dial 9-1 and the number
2. When answered, either lift the handset or continue on speakerphone.
Calling a person from the call log
1. Press the CALL LOG button.
2. Scroll left or right to view a separate list of all, missed, answered, or outgoing
calls.
3. Scroll up or down to select the person or number you want to call.
4. Press the OK button or the Call soft key
Calling a person from the contacts list
1. Press the CONTACTS button.
2. Scroll up or down to select the person or number you want to call.
3. Press the OK button or the call soft key.
Conference Calls
Making a conference call
1. While active on a call, press the CONFERENCE button. The call is put on hold.
2. Call the person you want to add to a conference.
3. When they answer, if they want to join the conference press the CONFERENCE
button again. If they do not want to join the conference, press the DROP button.
Then press the fast flashing green button.
Adding a person to a conference call
1. Press the HOLD button to put the conference on hold.
2. Call the person you want to add to a conference.
• When they answer, if they want to join the conference press the CONFERENCE
button again.
• If they do not want to join the conference, press the DROP button. Then press
the fast flashing green button to rejoin the conference.
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