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Avaya 5410/5420 Phone User Guide
In Call Functions
Putting a Call on Hold
1. Press the [Hold] button.
2. To return to the held call press the Call Appearance button of the call
Transferring a Call
1. Once you have the caller press the [Transfer] button and dial the tele-
phone number, call the person from the Speed Dial list, or call the person
from the Log
2. Do one of the following:
To transfer the call without announcing it, press
[Transfer] again and hang up
To announce the call before transferring it, wait for the
called party to answer. If the called party accepts the call,
press [Speaker] to complete the transfer.
If the called party does not wish to accept the call, press [Drop] To return
to the original caller, press it's call appearance button
If the line is busy or if there is no answer, press
return to the held call by pressing it's call appearance button.
Conference Calls
(With Conference you can have up to 6 people
including yourself).
1. With a call in progress, press Conference to place the
call on hold.
2. Dial the number of the person you want to add to the call.
3. Wait for an answer and press Conference again to add
the other party to the conference.
If the called party does not answer or does not want to
join the conference, press [Drop].
pressing it's call appearance button.
4. Repeat steps 1 through 3 to add other people to the
conference.
[Drop] You can
You can return to the held call by
Answering and Making Calls
Making a call
For outside calls, select line you wish to dial from and dial number
For internal calls, lift handset and dial extension
Answering a call
1. Lift the handset, or
2. Press [Speaker] or,
3. Press the Call Appearance button
Calling a person from the
1.
Press SpDial to access your personal Speed Dial List
2. Either use
to display different pages of
speed dials or key the first letter of the required name to
jump to the page with a matching entry.
3. When you locate the entry you want to call, press the key next to the entry
Calling a person from the Log
1.
Press Log and select from Missed, InsAns or Outgoing.
Use
to cycle through the pages.
2. Press the key next to the required entry and then Call.
3. If the number shown is external but doesn't include the outside line access code
(9), go off hook, dial the prefix and then press Call
Features
Transfer Direct to Voicemail
the other user's phone
1. Once you have the caller on the phone press [Transfer].
2. Press [DirectVM] or [DVM].
4. Wait for the announcement instructing you to enter the user's extension number.
3. Press [Transfer] right away.
Call user's voicemail directly
1. Pick up handset and press [DirectVM] or [DVM].
2. Wait for the announcement instructing you to enter the user's extension
number.
3. Enter user's extension and leave a message after the tone.
Page All
1. Press [Page]
2. Make your announcement
3. Press [Drop] or hang up handset
Intercom
This feature allows you to page another user's phone.
1. Press [IAuto]/ [Intercom]
2. Enter the user's extension followed by # or press
[Done]
3. The other user will hear a tone indicating they are
being intercom. However, if the user is currently on a call
the phone will ring to user and a regular call.
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next to
Speed Dial
Transfer calls to voicemail with out ringing