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C T I I N S I G H T
Logging in your phone
Enter your extension
Press [Enter] softkey
Enter your password
(Also your extension)
Press [Enter] softkey
Putting a call on hold
(Hold will appear on the bottom of the display once you
are on an active call).
Press the [Hold] softkey.
The line button flashes red and the hold icon appears on your display
Retrieving a held call
Press the [Resume] softkey ro return to call
Transferring a call
(Transfer will appear on the bottom of the display once you are
on an active call).
During a call, press the [Transfer] softkey on the bottom of the display.
The call is automatically put on hold
Dial the telephone number, the Contacts list, or from the History list.
Press the [Complete] softkey to complete the transfer.
To stop the transfer and return to the caller, press the [Cancel] softkey
or press the line button of the original call.
Transferring a call straight to voicemail
During a call, press the Transfer softkey on the bottom of the display.
Use to locate the feature Transfer VM.
Press the Line button next to Transfer to Voice Mail.
Recording answers; "Enter the party's extension number and then
press Transfer"
Dial the Extension number that the call is being transferred to, press the Phone
button to return to the main screen
Press the [Complete] softkey on the bottom of the display to complete the
transfer.
Logging out your phone
From the Home screen
Press [Enter] softkey
Enter your password
(Also your extension)
Press [Enter] softkey
In Call Functions
(The [Resume] softkey will replace the [Hold])
9608/9611 IP Phone User Guide
9608/9611 IP Phone User Guide
Answering and Making Calls
Placing a call
Lift the handset and dial the number.
Answering a call
Lift the handset
If you are using a headset, press the Headset button.
To use the speakerphone, press the Speaker button or press the [Answer]
Calling a person from history
Press the History button.
Use the
Select the person or the number you wish to view or call.
Press the [Call] softkey or OK in the center of the phone.
Calling a person from the contacts list
Press the [Contacts] button.
Use the to find the person you wish to call
softkey, then select the number
Press the [Call] softkey or OK in the center of the phone.
Conference calls
Once you are on active call, press the [Conf] softkey.
Dial the telephone number, the Contacts list, or from the History list.
Press the [Join] softkey to add the new party to call.
steps.
Conferencing a held call to an active call
While on an active call, press the [Conf] softkey.
Press the Line button of the original call on hold
Drop the last person added to the conference call
Press the Drop softkey. The last party connected to the conference call is
dropped from the call.
Dropping a person from the conference call
From the Phone screen, select you active call.
Press [Details] softkey
Select the person you want to drop
Press [Drop] softkey
w w w . c o n s o l t e c h . c o m
to select the list you wish to view i.e. Missed, Answered...
To call a non-primary number, select the person, press the [Details]
(With Conference you can have up to 6 people including yourself).
The call is automatically put on hold
To add additional parties press the [Add] softkey and follow above
You have successfully added the two calls together.