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FREQUENTLY ASKED QUESTIONS ( Cont. )

Odor Sensor

Why doesn't the Odor Sensor work?

In the initial set-up of the unit, the Odor Sensor wasn't properly trained, you unplugged the air purifier, had a

power outage, turned off the unit for some other reason, or removed the face-plate to clean the pre-filters.

Please reestablish a 'Clean Air Reference' following the instructions provided on page 6 of this manual.

When first purchased or when the unit has been unplugged for more than a week, the sensor will not be as

sensitive. After 1 to 2 days of operation, the sensor will regain its sensitivity.

Filter

Why is it so hard for the filter to get rid of dust and odors?

Have the front and back of the HEPA/Charcoal filter been mistakenly reversed?

The HEPA/Charcoal filter has been saturated with a serious amount of dust (causing it to appear dark grey in

color) or Febreeze, Oust, smelly candles or Plug Ins have been used and it has saturated the charcoal filter.

Please replace filter.

Electronic Grid

Why is it so difficult to eliminate dust and odor?

If the electrical discharge wires or the electronic grid get too dirty. Please refer to page 9 on how to clean

and maintain.

If an electrical discharge wire been disconnected or broken? Contact [email protected] or call

(800) 215-1689 for additional information and parts.

Cannot Turn On the Unit

Why is the unit not working even after turning it on?

Has the plug been loosened or disconnected from the socket? Please check that the plug is properly

plugged in to an outlet.

Has something in the unit come loose in shipping or has it been properly reassembled after being cleaned?

Please check for either of these conditions. The unit will not operate if the Washable Electronic Grid or the

Front Face Plate has not properly been installed.

APPLICABLE AREAS

The unit is designed for any indoor room or living space up to 80 square meters or over 861 square feet.

It can be used in living or family rooms, bedrooms, offices, studios, waiting rooms, hotels, hospitals, etc.

If the unit is to be used in a smaller room, you may prefer to have the power setting on medium or low.

Despite what you may believe or have been told, air does not easily move through doorways. As a result,

you might either need multiple units if you want to clean adjoining rooms or you would have to move the

purifier to the other areas to be cleaned.

Alive Air 9-Stage Air Purifier Owner's Manual