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SERVICE

In the "What to do, if ..." section a number of malfunctions are listed

that you can rectify yourself. In the event of a malfunction, look there

first.

Is it a technical malfunction?

Then please contact your customer service centre. (You will find addres-

ses and telephone numbers in the "Customer Service Centres" list.)

Always take the time to prepare yourself for the call. By this means you

will make diagnosis of the problem easier and also make it easier to

decide if a customer service visit is necessary:

Please determine as accurately as

possible:

• How is the malfunction noticea-

ble ?

• Under what circumstances does

the malfunction occur?

Prior to the telephone call it is imperative that you make a note of the

following appliance code numbers that are given on the rating plate:

• PNC Code (9 digits),

• S-No Code (9 digits).

We recommend you to record the code numbers here so that you

always have them at hand:

PNC

S-No

When will you be charged, also during the warranty period?

• when you could have rectified the malfunction with aid of the Table

of Malfunctions (see "What to do, if ..." section),

• if the customer service engineer has to make several calls because he

was not given important information prior to his visit, and therefore,

e.g., had to fetch replacement parts. You can avoid multiple calls if

you prepare yourself well for the telephone call, as described above.

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Service