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Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed

information, see the Online User's Guide.

You can correct most errors and perform routine maintenance yourself. If you need more tips, go

to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

support.brother.com.

Error Message

Absorber NearFull The ink absorber box must be replaced soon. Contact Brother

B&W Print Only

Cover is Open.

Data Remaining

Disconnected

Document Jam

High Temperature

Hub is Unusable.

Ink Absorber Full The ink absorber box must be replaced. Contact Brother customer

Action

customer service or your local Brother dealer.

• The ink absorber box absorbs the small amount of ink emitted

during print head cleaning.

The amount of remaining ink in one or more of the ink tanks (except

black) is low.

Refill the ink tank.

For more detailed information, see the Online User's Guide: Refill the

Ink Tanks.

The machine may stop all print operations and you may not be able to

use the machine until you refill the ink tank in the following cases:

• If you unplug the machine.

• If you select the Slow Drying Paper option on the machine or in

the printer driver.

The ink tank cover is not locked in the closed position.

Firmly close the ink tank cover until it locks into place.

Press Stop/Exit. The machine will cancel the job and clear it from the

memory. Try to print again.

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over

IP) system, try changing the Compatibility to Basic (for VoIP).

See Related Information: Telephone Line Interference/VoIP at the end

of this section.

The document was not inserted or fed correctly, or the document

scanned from the ADF was too long.

For more detailed information, see the Online User's Guide: Document

Jams.

After cooling the room, allow the machine to cool down to room

temperature. Try again when the machine has cooled down.

Hubs, including a USB flash drive with a built-in hub, are not

supported. Unplug the device from the USB direct interface.

service or your local Brother Authorised Service Centre to have your

machine serviced.