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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using your Brother

printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions

Center at: http://solutions.brother.com/.

Make sure that the following items are configured before reading this chapter.

First check the following:

The power cord is connected properly and the Brother printer is turned on.

The access point (for wireless configurations) is turned on and its link light is blinking.

All protective packaging has been removed from the printer.

The front and back covers are fully closed.

The roll is inserted properly in the Roll compartment.

I cannot complete the wireless network setup configuration.

Question

Are your security settings

(SSID/Network Key) correct?

Are you using MAC address

filtering?

Is your WLAN access

point/router in stealth mode?

(not broadcasting the SSID)

I have checked and tried all of

the above, but still cannot

complete the wireless

configuration. Is there anything

else I can do?

Is your Brother printer properly

connected to the WLAN access

point/router?

Solution



Reconfirm and choose the correct security settings.

• The manufacturer's name or model no. of the WLAN access point/router may

be used as the default security settings.

• See the instructions supplied with your WLAN access point/router for

information on how to find the security settings.

• Ask the manufacturer of your WLAN access point/router or ask your Internet

provider or network administrator.

Confirm that the MAC address of the Brother printer is allowed in the filter. You can

find the MAC address from the Network Setting Tool. See the User's Guide for more

details about the Network Setting Tool.



You should type the correct SSID name or Network Key by hand.



Check the SSID name or the Network Key in the instructions supplied with your

WLAN access point/router and reconfigure the wireless network setup.

Use the Network Setting Tool.

If the Wi-Fi indicator is lit, the network is properly connected. If the Wi-Fi indicator is

blinking, the network is not connected properly, and the wireless network setup must

be reconfigured.