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7. Troubleshooting (cont)
Problem
The label is difficult to cut.
The label printer does not
print, or the printed characters
are not formed correctly.
The label printer powers off
when I try to print.
The tape does not feed
correctly, or the tape gets
stuck inside the label printer.
I cannot print from my
smartphone or tablet.
System error
Booting
Transmission error
High pressure error
• Rotate and reset the Cutter Board. (see "Accessories")
• If the issue persists, replace the Cutter Unit. Visit
www.brothermall.com and type TC4 in the Search field.
* Do not touch the cutter blade with your bare hands.
• Check that the Tape Cassette has been inserted correctly.
• If the Tape Cassette is empty, replace it.
• Check the Cassette Cover is securely closed.
• The batteries may be weak. Replace them.
• Check that the batteries are correctly inserted.
(see "2. Installing Batteries or Connecting the AC
Adapter")
• You are using an incompatible adapter. Use only the
recommended adapter (see Specifications).
• Check that the end of the tape feeds under the tape guides.
• You may have tried to use the Cutter while printing. Do not
try to cut a label while it is printing.
Check that the label printer and your smartphone or tablet
are connected via Bluetooth. See "6. Pairing the Label
Printer with your Smartphone or Tablet".
Please contact Brother Customer Service.
In the event that Booting occurs due to the failure of
transferring the program, the system will recover if the
program is transferred again. Follow operating procedures of
the application.
To resolve the issue, contact your Brother dealer or Brother
customer service for assistance.
Data transfer from your mobile device to the PT-P300BT was
interrupted. Turn the PT-P300BT off, then on again, and try
sending the label from your mobile device to the PT-P300BT
again.
An incompatible AC Adapter is plugged into the PT-P300BT
and voltage is too high. Use ONLY the recommended
adapter (see Specifications).
Solution