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7. Troubleshooting (cont)
Problem
The label is difficult to cut.
My machine does not print, or
the printed characters are not
formed correctly.
My machine powers off when
I try to print.
The tape does not feed
correctly, or the tape gets
stuck inside my machine.
I cannot print from my mobile
device.
System error
Booting
Transmission error
High pressure error
• Rotate and reset the Cutter Board. (see "Accessories")
• If the issue persists, replace the Cutter Unit.
* Do not touch the cutter blade with your hands.
• Check that the Tape Cassette has been inserted correctly.
• If the Tape Cassette is empty, replace it.
• Check the Cassette Cover is securely closed.
• The batteries may be weak. Replace them.
• Check that the batteries are correctly inserted.
(see "2. Installing Batteries or Connecting the AC
Adapter")
• You are using an incompatible adaptor. Use only the
recommended adapter: the AD-24ES/AD-5000ES:
For Australia, New Zealand only.
• Check that the end of the tape feeds under the tape guides.
• You may have tried to use the Cutter while printing. Do not
try to cut a label while it is printing.
Check that your machine and your mobile device are
connected via Bluetooth. See "6. Pairing Your Machine
with Your Mobile Device".
Please contact Brother customer service.
In the event that Booting occurs due to the failure of
transferring the program, the system will recover if the
program is transferred again. Follow operating procedures of
the application.
To resolve the issue, contact your Brother dealer or Brother
customer service for assistance.
Data transfer from your mobile device to the machine was
interrupted. Turn the machine off, then on again, and try
sending the label from your mobile device to the machine
again.
An incompatible AC Adapter is plugged into the machine and
voltage is too high. Use ONLY the AC Adapter (part
AD-24ES/AD-5000ES: For Australia, New Zealand only).
Solution