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Error Messages
Message
Cause/Remedy
Check no. of digits entered
The number of digits entered in the barcode data does not match
the number of digits set in the barcode parameters. Enter the
correct number of digits.
Cutter error
The Tape Cutter Lever was pressed while trying to print or
feed the tape. If the tape is jammed in the Cutter unit, remove
the tape. Turn the Label Maker off and then on again before
continuing.
Length limit
The printed label length using the text entered is longer than
39.37" (999 mm). Edit the text so that the label length is less than
39.37" (999 mm).
Text too long
The printed label length using the text entered is longer than the
length setting. Edit the text to fit within the set length or change
the length setting.
System error XX
Contact Brother Customer Service.
Troubleshooting
If you need additional help, visit support.brother.com.
Problem
Solution
The Label Maker does not
• Check that the Tape Cassette is inserted correctly.
print.
• If the Tape Cassette is empty, replace it. To order supplies and
accessories, visit www.brother-usa.com
• Check that the Tape Cassette Compartment Cover is securely
closed.
• Check that the Label Maker is on.
• Check that the correct printer driver is installed when printing
from a computer.
• Connect the Label Maker to your computer using the USB
Cable (included) when printing from a computer.
• If the Print Head is dirty, clean it with a cotton swab or with the
optional Print Head Cleaning Cassette (TZeCL4).
Troubleshooting (cont.)
Problem
Solution
• The tape does not feed
• If the tape is bent, cut off the bent section.
correctly.
• If the tape is jammed, remove the Tape Cassette, remove the
• The tape gets stuck
jammed tape, and then cut any damaged tape.
inside the Label Maker.
• Check that the end of the tape exits through the Tape Guide.
• Confirm that the tape is pointed at the Tape Exit Slot.
• Remove the Tape Cassette and insert it again.
Refer to the Basic Operations section in this guide and reset the
The screen is locked, or
the Label Maker does not
Label Maker's internal memory to the factory settings. If resetting
operate normally.
the Label Maker does not solve the problem, disconnect the AC
Adapter and remove the batteries for more than 10 minutes.
The LCD remains blank
Check that the batteries are correctly installed or that the AC
after turning on the power.
Adapter included with your Label Maker is correctly connected.
The LCD messages are
Refer to the Basic Operations section in this guide to select your
displayed in a foreign
desired language.
language.
The Label Maker stops
• Replace the Tape Cassette if striped tape is visible, as this
while printing a label.
indicates that you have reached the end of the tape.
• Replace all batteries or connect the AC Adapter directly to the
Label Maker.
Previously saved label files
All files saved in the internal memory are deleted if the batteries are
are not available.
weak or the AC Adapter is disconnected.
• I cannot install the Printer
If you cannot use your Label Maker even though you have installed
Driver even if I follow the
the Printer Driver:
correct procedure.
1. Download the Printer Driver Uninstaller from your model's page at
• I cannot see my printer
support.brother.com.
listed in P-touch Editor
2. Use the Printer Driver Uninstaller to remove the printer
even though I have
information.
installed the Printer
3. Run the Printer Driver Installer again and follow the on-screen
Driver.
instructions to proceed with the installation.
The ink ribbon is separated
If the ink ribbon is broken, replace the Tape
from the ink roller.
Cassette. If it is not, leave the tape uncut and
carefully remove the Tape Cassette, and then wind
the loose ink ribbon back onto the spool.
Spool