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Specifications
Product specifications
Items
Printing method
Interface
Size
Weight
Operating environment
Items
Operating temperature
Operating humidity
Troubleshooting
Problem
The Status LED is not lit.
The printer does not print, or a printing
error is received.
A data transmission error appears on the
computer.
The label is not ejected correctly after
printing.
Labels are jammed in the cutter.
Cutter error
I want to reset an error
Software Development Kit
A Software Development Kit (SDK) is available. Visit the Brother Developer Center (brother.com/product/dev).
The b-PAC SDK and the SDKs for mobile devices (Android, iPhone, and iPad) can also be downloaded. (The SDKs available are
subject to change without notice.)
Specifications
Direct thermal printing via thermal head
USB / Wireless LAN / Wired LAN / Bluetooth
170 mm (W) x 151 mm (H) x 222 mm (D)
Approx. 1735 g (without DK Rolls)
Specifications
10°C to 35°C
20% to 80% (Maximum wet-bulb temperature 27°C)
Solution
Check that the AC Power Cord is inserted. If it is inserted correctly, try
plugging it into another electrical socket.
Check that the USB cable is connected securely.
If not, remove the DK Roll and reinstall it.
Check that there is enough roll remaining.
Check that the DK Roll Compartment Cover is closed.
Turn the printer Off and then turn it On again. If there is still a problem,
contact your Brother customer service.
If the printer is connected via a USB hub, try connecting it directly to the
computer. If not, try connecting it to another USB port.
Check that the correct port is selected from the "Print to the following port"
list in the Printer Properties dialog box.
Wait until the Status LED stops flashing and then try printing again.
Check that the Label Output Slot is not blocked.
Check that the DK Roll is set correctly by removing the DK Roll and
reinstalling it.
Ensure that the DK Roll Compartment Cover is closed correctly.
Contact Brother customer service.
If a cutter error occurs, keep the DK Roll Compartment Cover closed and
press the Power ( ) Button. The cutter moves back to the normal position
and the printer turns off automatically. After the printer is Off, check the
Label Output Slot and remove any jammed labels.
To reset an error:
1.
Open the DK Roll Compartment Cover, and then close it.
2.
If the error is not reset, press the Cutter (
3.
If the error is not reset, turn off the printer, and then turn it on again.
4.
If the error is not reset, contact Brother customer service.
) Button.