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Network print software installation problems

The Brother print server is not found during the setup of the network print software or from the

installation of the Brother printer driver.

Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of

this Guide before installing the network print software or printer driver.

Check the following:

Make sure that the printer is powered on, is on-line and ready to print.

Print the Printer Settings Page and check if the settings such as IP address settings are correct for your

network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP

address is correctly loaded into the print server, and make sure that no other nodes on the network have

this IP address. For details on how to print the Printer Settings Page, see Printing the Printer

Settings on page 13.

Verify that the print server is on your network as follows:

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up to two

minutes for the print server to load its IP address after setting the IP address).

If the installation failed, the Firewall on your computer may be blocking the necessary network

connection to the printer. In this case, you will need to disable the Firewall on your computer and re-

install the drivers. For details on how to disable the Firewall, see General problems on page 20.

Troubleshooting