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Troubleshooting

Your UH-X is sturdy and subject to few problems in the

field. However, you may encounter simple setup or

operating problems that you can solve on the spot, or

problems with peripheral devices, that you can solve by

replacing the device. The information in this section

helps you isolate and resolve some of these

straightforward problems and identify failures that

require service.

If you encounter a problem that you are having

difficulty in solving, go through the following procedure

before pursuing further troubleshooting.

1. Turn off your notebook.

2. Make sure the AC adapter is plugged into your

notebook and to an active AC power source.

3. Make sure that any devices connected to the external

connectors are plugged in properly.

You can also disconnect such devices, thus

eliminating them as possible causes of failure.

4. Turn on your notebook. Make sure it has been off at

least 10 seconds before you turn it on.

5. Go through the boot sequence.

 If you keep notes about what you have tried,

your support representative may be able to

help you more quickly by giving additional

suggestions over the phone.

 Do not return a failed notebook to your

supplier until you have talked to a support

representative.

Before you place the call, you should have the following

information ready so that the customer support

representative can provide you with the fastest possible

solution:

• Product name

• Product serial number

• Purchase date

• Conditions under which the problem occurred

• Any error messages that have occurred

• Hardware configuration

• Type of device connected, if any

See the Label on the bottom of your notebook for

Product name and serial number.