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Fujitsu PA03541-B005 - ScanSnap S300 スタートマニュアル

Chapter 4 Troubleshooting

This chapter describes common problems during the usage of ScanSnap and how to

remedy them.

4.1 Troubleshooting Checklist

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store

where you purchased the scanner, or contact an authorized FUJITSU scanner service

provider.

Symptom

The scanner

Are the power or USB bus power

cannot be

cable and the USB cable connected

turned on.

correctly?

Is the Paper chute cover

closed?

(The scanner's power supply is

controlled by closing/opening

the Paper chute cover.)

Is Windows normally started

up?

(This scanner's power is

controlled by turning on/off the

computer.)

Scanning

Is ScanSnap Manager for the

does not

ScanSnap S300 installed?

start.

Is the USB cable properly

connected?

For troubleshooting errors caused during operation, refer to "7.2

Troubleshooting Checklist" of "ScanSnap S300 Operator's Guide."

* Visit our Web site for your reference. Other useful information will be

posted on the FAQ corner at the following Web site:

http://scansnap.fujitsu.com/

Check This Item

Remedy

Correctly connect the power or USB bus power

cable and USB cable to the computer.

When using a hub, check the hub's power

supply.

When using a USB bus power cable, use a

powered USB hub equipped with an AC

adapter. If you connect to a non-powered hub,

the scanner may not work properly.

Disconnect the power or USB bus power

cable and connect it again.

(Note: Wait at least 5 seconds before

reconnecting the power or USB bus power

cable.)

Open the Paper chute cover.

Wait until Windows has started up

completely. The

Windows is starting up or in sleeping mode.

Install ScanSnap Manager for the

ScanSnap S300. (See page 14.)

Connect the USB cable correctly.