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Are the mobile device and the ScanSnap iX500 connected to the same
wireless LAN?
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Make sure that the Wi‐Fi switch at the backside of ScanSnap iX500 is "ON" and the
Wi‐Fi lamp at the front side is lighting in "blue".
If the Wi‐Fi lamp is lighting in orange, the wireless access point and ScanSnap iX500 are
not connected properly. Check the following items:
Make the distance shorter between the ScanSnap iX500 and the wireless
o
access point.
Change an angle of ScanSnap iX500.
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If there are any obstacles (wall, metal plate, etc.) and/or noise sources
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(Microwave, cordless telephone, wireless devices, etc.) between ScanSnap
iX500 and the wireless access point, avoid or remove them.
Connect ScanSnap iX500 to a computer via USB, and either perform a wireless
o
setting using the ScanSnap Wireless Setup Tool, or follow the direction of the
wireless diagnosis result.
Close the ADF paper chute (cover) of ScanSnap iX500 to turn it off. Then, turn the
ScanSnap iX500 on again.
Turn on/off the wireless access point to reset it.
Check the network setting of the mobile device. If the ScanSnap iX500 is not connected
to the same network as the mobile device, connect the ScanSnap iX500 to the network
that the mobile device is connected to.
Back side