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Chapter 4 Troubleshooting

This chapter describes common problems during the usage of the ScanSnap and how to remedy them.

1. Remove the document on the paper chute.

2. Open the ADF while pulling the cover open lever.

3. Remove the jammed document.

4. Close the ADF.

You should hear the ADF click when it returns to its original position.

⇒

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store where you

purchased the ScanSnap, or contact an authorized FUJITSU scanner service provider.

For troubleshooting errors caused during operation, refer to "7.2 Troubleshooting Checklist" of

"ScanSnap S510M Operator's Guide."

* Visit our Web site for your reference. Other useful information will be posted on the FAQ

corner at the following Web site:

http://scansnap.fujitsu.com/

Symptom

The ScanSnap

cannot be turned

on.

Check This Item

Is the power/USB cable connected

correctly?

Is the paper chute closed?

(The ScanSnap is automatically

powered on/off when the paper

chute is opened/closed.)

Is the Mac OS X started

completely? (The ScanSnap is

powered on/off in conjunction with

the computer.)

Remedy

Correctly connect the power/USB cable.

Disconnect and then re-connect the power

cable.

(Note: Wait at least five seconds before

reconnecting the power cable.)

Open the paper chute.

Wait until Mac OS X is started up completely.

The

LED stays out while Mac OS X is

starting up or in the sleep mode.

ScanSnap S510M Getting Started

Click!