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Troubleshooting

Error messages when you use the Scan to FTP feature

Error Message

Server Time out

Authenticate Err

Sending Error

I cannot complete the Scan to FTP operation.

Question

The FTP server profile is not

displayed on the LCD of the

machine. What can I do?

When scanning the

documents to an FTP server

located locally on my network

or on the internet, I get a

transmission error. What can I

do?

Cause

Wrong Host Address

Wrong username or password

Wrong destination folder

No access right

Solution

Confirm the Profile Name is entered in the Scan to FTP/Network Profile page of

Web Based Management. This name will be displayed on the control panel of the

machine. (For more information, see Configuring the Scan to FTP Default Settings

uu page 4.)

Confirm the Host Address and Port Number are entered correctly in the Scan to

FTP/Network Profile page of Web Based Management. The Host Address is the

domain name of the FTP server. Enter the Host Address (e.g. ftp.example.com) (up

to 64 characters) or the IP address (e.g. 192.23.56.189). (For more information,

see Configuring the Scan to FTP Default Settings uu page 4.)

Action



If you have used your FTP server's IP

address as the Host Address, confirm

the IP address.



If you have used the DNS server

address of your local area network as

the Host Address, confirm the DNS

server address. For the DNS server

settings, contact your network

administrator.



Confirm your username for the FTP

server. For configuring your username,

see Configuring the Scan to FTP Default

Settings uu page 4.



Confirm your password for the FTP

server. For configuring your password,

see Configuring the Scan to FTP Default

Settings uu page 4.

Confirm the destination folder of the FTP

server. For configuring the destination

folder, see Configuring the Scan to FTP

Default Settings uu page 4.

Contact your network administrator for your

access right information.