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Questions & Answers
This chapter answers questions and offers solutions to problems that might arise when using the
product.
Symptom
CD-ROM is
inserted, but
does not start
automatically.
PS-9000 is not
found after
searching
during setup
with the
Brother
PS-9000
Utility.
The print job is
not printed.
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Cause
If your computer does not
support Autorun, the main
menu will not automatically
appear after the CD-ROM is
inserted.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, PS-9000 may not
be properly connected to the
network.
If communication is limited to TCP/
IP, the PS-9000 may not be found.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, the PS-9000 may
not be properly connected to
the network.
If you are using the TCP/IP
protocol, ping the PS-9000
with the set IP address to see if
there is any reply. If there is no
reply to pinging, the IP address
may not be set properly.
Remedy
In this case, run "autorun.exe" in the root directory
(D:\ if the CD-ROM is loaded in drive D of the
computer) of the CD-ROM.
Check for the following, and then initialize the PS-9000 to
its factory default settings and set it up from the beginning.
•Check if the PS-9000 is turned on.
•Check if the network cable is inserted correctly
to the PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of the PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
If a personal firewall is activated, deactivate it. If
TCP/IP filtering limitations are applied, remove them.
Check for the following, and then initialize the PS-9000 to
its factory default settings and set it up from the beginning.
•Check if the PS-9000 power is turned on.
•Check if the network cable is inserted correctly
to the PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of the PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
•Check if the PS-9000 and the P-touch are
connected properly.
•Check if the USB cable is connected properly.
Reset the PS-9000 to its factory default settings and
set it up again from the beginning.
Example: When sending a ping in Windows
MS-DOS
Go to "Start" – "Programs" – "MS-DOS Prompt"
and run "Ping xxx.xxx.xxx.xxx". You will see the
message below. "xxx.xxx.xxx.xxx" is the IP
address of the PS-9000.
•When there is a reply to pinging:
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
•When there is no reply to pinging:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
®
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