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STEP4 Reference

Reference

3 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the

problems.

Potential types of problems

Problem

The QL printer does not print, or

a printing error is received.

The power button is not lit.

The printed label contains

streaks or poor quality

characters, or the label is not fed

correctly.

A data transmission error

appears on the personal

computer.

Labels are jammed in the cutter. • Contact your Brother dealer.

The label is not ejected properly

after printing.

The print quality is poor

Layout style is not updated

when Add-in is still activated

and a new label roll is installed.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Roll installed correctly?

If not, remove the DK Roll and reinstall.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred?

Turn off the Brother QL printer and on again. If there is still a

problem, contact your Brother dealer.

• Is the power cord inserted correctly?

Check that the power cord is inserted. If inserted correctly, try

plugging it into another electrical outlet.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use,

lint or dirt from the roller may become stuck on the printer head.

If this occurs, clean the roller.

See

"Roller maintenance" in page 34.

• Is the correct port chosen?

Check that the correct port is chosen from the "Print to the

following port" list in the Printer Properties dialog box.

• Is the QL printer in cooling mode (the LED lamp is flashing in

orange)?

Wait until the LED lamp stops flashing and then try printing

again.

• Is someone printing via network?

If you try to print while other users are printing large amounts of

data, the printer is unable to accept your print job until the

ongoing printing is finished. In such situations, execute the print

job again after the other jobs are completed.

• Check that the ejection path of the label is not blocked.

• Check that the DK Roll is set properly by removing the DK Roll

and reinstalling

• Ensure that the DK Roll cover is closed properly.

• Is there dirt or lint on the roller preventing it from rolling freely?

Clean the roller using the cleaning sheet (separately available).

For details, please see

• Was a new label roll installed before activating the P-touch Add-

In (The P-touch function is added to your standard Microsoft

toolbar)?

Exit the P-touch Add-In, load the second label roll type,

reactivate the P-touch Add-in, choose "Select Layout", and

then verify the layout.

Solution

"Roller maintenance" in page 34