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Troubleshooting
Error messages when you use the Scan to Network feature
Error Message
Server Time out
Authenticate Err
Sending Error
Authenticate Err
Wrong Date&Time
Cause
Wrong Host Address
Wrong username
Wrong password
Your machine's date and time settings are
not correct.
Action
If you have used your CIFS server's IP
address as the Host Address, confirm
the IP address.
If you have specified the DNS style as
the Host Address, confirm the Host
Address. For your DNS style address,
contact your network administrator.
If you have used your computer name as
the Host Address, confirm the computer
name. For the WINS server settings,
contact your network administrator.
Confirm your username for the CIFS
server. For configuring your username,
see Configuring the Scan to Network
Default Settings uu page 4.
If the username is part of the domain,
make sure you have input the domain
name included to the username. For
example:
• user@domain
• domain\user
Confirm your password for the CIFS server.
For configuring your password, see
Configuring the Scan to Network Default
Settings uu page 4.
Make sure the date and time, and the time
zone settings are set correctly using the
machine's control panel so the machine
matches the time being used by the server
providing the authentication.
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