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CHAPTER 6 TROUBLESHOOTING

1. UNABLE TO PRINT MAIL

Check the following items if mail is not printed;

(1) Check your print setting is active.

(2) Check the printer power is turned on.

(3) Check the cable connection between the printer and PC.

(4) If you use the Automatic E-Mail Printing software with other e-mail software at the same time;

Set mail to be kept on the server.

Shorten the interval for the Automatic E-Mail Printing program to check for new mail on the

server.

2. ABOUT SYSTEM REQUIREMENT

Q1)

Can I use the Automatic E-Mail Printing software in Microsoft Windows 3.1?

A1)

No. You cannot use the software in Microsoft Windows 3.1.

Q2)

Can I use the Automatic E-Mail Printing software in Microsoft Windows NT?

A2)

You can use it in Microsoft Windows NT 4.0 Service Pack 2 Intel processor version, or higher,

under the LAN environment. However, the software is designed for Windows 95/98. If you use it

in Windows NT, consult your PC administrator.

Q3)

Can I use the software with the 16 bit TCP/IP driver?

A3)

No. The software requires the 32 bit TCP/IP driver. The 32 bit TCP/IP driver is supplied in

Windows 95/98 and Windows NT.