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Troubleshooting

Error messages when configuring Wi-Fi Direct from the control panel menu

Error Message

(For HL-5470DW(T)

and HL-6180DW(T))

Connection Fail

(For MFC-8710DW and

MFC-8910DW)

Connection Fail

(For MFC-8950DW(T))

Connection Fail

(For HL-5470DW(T)

and HL-6180DW(T))

Connection Error

(For MFC-8710DW and

MFC-8910DW)

Connection Error

(For MFC-8950DW(T))

Connection Error

(For HL-5470DW(T)

and HL-6180DW(T))

No Device

(For MFC-8710DW and

MFC-8910DW)

No Device

(For MFC-8950DW(T))

No Device

Cause

The Brother machine and your mobile

device cannot communicate during the

configuration.

Other devices are trying to connect to the

Wi-Fi Direct network at the same time.

The Brother machine cannot find your

mobile device.

Action



Move the mobile device closer to your

Brother machine.



Move your Brother machine and the

mobile device to an obstruction-free

area.



If you are using the PIN Method of WPS,

make sure you have input the correct

PIN code.

Make sure there are no other devices trying

to connect to the Wi-Fi Direct network and

then try to configure the Wi-Fi Direct

settings again.



Make sure your machine and mobile

device are in the Wi-Fi Direct mode.



Move the mobile device closer to your

Brother machine.

Move your Brother machine and the



mobile device to an obstruction-free

area.



If you are manually configuring the Wi-Fi

Direct network, make sure you have

entered the correct password.

If your mobile device has a configuration



page for how to obtain an IP address,

make sure the IP address of your mobile

device has been configured via DHCP.