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Troubleshooting
Error messages when configuring Wi-Fi Direct from the control panel menu
Error Message
(For HL-5470DW(T)
and HL-6180DW(T))
Connection Fail
(For MFC-8710DW and
MFC-8910DW)
Connection Fail
(For MFC-8950DW(T))
Connection Fail
(For HL-5470DW(T)
and HL-6180DW(T))
Connection Error
(For MFC-8710DW and
MFC-8910DW)
Connection Error
(For MFC-8950DW(T))
Connection Error
(For HL-5470DW(T)
and HL-6180DW(T))
No Device
(For MFC-8710DW and
MFC-8910DW)
No Device
(For MFC-8950DW(T))
No Device
Cause
The Brother machine and your mobile
device cannot communicate during the
configuration.
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
The Brother machine cannot find your
mobile device.
Action
Move the mobile device closer to your
Brother machine.
Move your Brother machine and the
mobile device to an obstruction-free
area.
If you are using the PIN Method of WPS,
make sure you have input the correct
PIN code.
Make sure there are no other devices trying
to connect to the Wi-Fi Direct network and
then try to configure the Wi-Fi Direct
settings again.
Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
Move the mobile device closer to your
Brother machine.
Move your Brother machine and the
mobile device to an obstruction-free
area.
If you are manually configuring the Wi-Fi
Direct network, make sure you have
entered the correct password.
If your mobile device has a configuration
page for how to obtain an IP address,
make sure the IP address of your mobile
device has been configured via DHCP.
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