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Troubleshooting

This section explains how to resolve typical network problems you may encounter when using the Brother

machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions

Center at http://solutions.brother.com/.

For details, go to the Brother Solutions Center at (http://solutions.brother.com/) and click Manuals on your

model page to download other manuals.

Make sure you have checked the following:

The power cord is connected correctly and the Brother machine is turned on.

All protective packaging has been removed from the machine.

The ink cartridges are installed correctly.

The Scanner Cover and the Jam Clear Cover are fully closed.

Paper is inserted correctly in the paper tray.

Go to the page for your solution from the lists below

Problem

I see error messages when configuring the Wi-Fi Direct from the control panel menu

I cannot complete the Wi-Fi Direct network setup configuration

I want to make sure that my network devices are working correctly

Error messages when configuring Wi-Fi Direct from the control panel menu

Error Message

(For MFC-J2510/J4510

DW/J4710DW)

Connection Fail

(For DCP-J4110DW,

MFC-J2310/J4310DW/

J4410DW/J4610DW)

Connection Fail

Cause

The Brother machine and your mobile

device cannot communicate during the

configuration.

See page

Action



Move the mobile device closer to your

Brother machine.



Move your Brother machine and the

mobile device to an obstruction-free

area.



If you are using the PIN Method of WPS,

make sure you have entered the correct

PIN.