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19. Troubleshooting Procedures

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified

electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.

Symptoms

1. Whirlpool does not

start/stop

start/stop.

2. Motor starts, all jets

are not functioning.

3. Whirlpool stops

automatically

before 18 minutes.

4. Whirlpool does not

automatically stop

after 22 minutes.

5. Pump does not

prime.

6. Noisy operation.

Kohler Co.

Probable Causes

A. No power to motor/control.

B. Jets are blocked.

C. Switch disconnected from

pump/control box.

D. Switch does not work.

E. Circuit board does not work.

F. Motor/pump assembly does not

work.

A. Jet is closed.

B. Jet not installed correctly.

C. Jets are blocked.

A. GFCI trips.

B. Suction blocked.

C. Jets are blocked.

D. Motor overheated and protection

device activated.

A. Timer mechanism does not work.

B. Wiring error.

A. Pump shimmed too high.

A. Pump banding straps have not been

cut.

B. Dislodged jet O ring.

Recommended Action

A. Set/Reset GFCI breaker; check wiring.

B. Remove blockage.

C. Reconnect switch to pump/control box.

D. Replace switch.

E. Replace circuit board inside

pump/control box.

F. Rebuild or replace motor and pump

assembly.

A. Rotate jet trim ring counterclockwise to

open.

B. Reinstall jet; check for O ring damage.

C. Remove blockage.

A. Identify source of fault, and correct.

B. Remove obstruction.

C. Remove blockage.

D. Check for blockage at motor vents.

Remove blockage and allow motor to

cool.

Check for suction blockage. Remove

blockage and allow motor to cool.

Check for jet blockage. Remove blockage

and allow motor to cool.

A. Replace timer board inside pump/motor.

B. Refer to dealer.

A. Lower pump base to subfloor level.

A. Cut pump banding straps with tin snips.

B. Remove jet, replace and lubricate O ring,

and reinstall jet.

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