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Alio Pro Card Reader
3.4
Charges and Pricing
Reported Error
Consumer charged for more
items / a higher price than
received.
Product not received but still
been charged
(Credit card payment)
Product not received but still
been charged
(Mobile phone payment)
All Transactions Declined
3.5
Contact Crane Payment Innovations
Department
Technical Support
Cashless Processing
Orders and Billings
01_CPI_Alio Pro Card Reader_Technician Guide_Troubleshooting_V1.4_EN
Description/Cause
Product delivery and product prices
are controlled by the system
provider (OEM or Operator).
Product delivery and product prices
are controlled by the system
provider (OEM or Operator)
Product delivery and product prices
are controlled by system provider
(OEM or Operator)
MID Account may have incorrect
settings / Issues within the banking
network.
Email
Published by CPI
Actions
Check product delivered is what was selected.
Verify pricing for the selected product.
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
Mobile phone payment apps can take some time to reflect the
cancelled payment requested.
Contact the system provider (OEM or Operator).
The consumer should provide details of the transaction (Date /
Time First 6 and last 4 digits of the card and price charged to
their account and the details of the products received/taken)
for the merchant to verify against the host transaction log and
Webmis portal.
Contact
device location, Device ID and Merchant ID
Troubleshooting
providing details of the
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