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Back of printouts are dirty

Black pages

Loose toner

Character Voids

Horizontal stripes

Curl

• Check the paper type and quality. See

• Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the

paper tray.

• Check for leaks in the toner. Clean the inside of the printer. See

• The transfer roller may be dirty. See

• The toner cartridge may not be installed properly. Remove the cartridge and reinsert.

• The toner cartridge may be defective and need replacing. Install a new toner cartridge.

See

"Replacing the Toner

Cartridge".

• The printer may require repair. Contact a service representative.

• Clean the inside of the printer. See

• Check the paper type and quality. See

• Install a new toner cartridge. See

• If the problem persists, the printer may require repair. Contact a service

representative.

Character voids are white areas where they should be solid black:

• If you are using transparencies, try another type of transparency. Because of the

composition of the transparency, some character voids are normal.

• You may be printing on the wrong surface of the paper. Turn over the stack of paper in

the paper tray.

• The paper may not meet paper specifications. See

If horizontally aligned black streaks or smears appear:

• The toner cartridge may be installed improperly. Remove the toner cartridge and

reinsert.

• The toner cartridge may be defective. Install a new toner cartridge. See

Toner

Cartridge".

• If the problem persists, the printer may require repair. Contact a service

representative.

If the printed paper is curled or the paper does not feed into the printer, turn over the stack of paper in the paper tray.

Also try rotating the paper 180° in the paper tray.

"Paper

Specifications".

"Cleaning the

Interior".

"Cleaning the

Interior".

"Paper

Specifications".

"Replacing the Toner

Cartridge".

"Paper

Specifications".

Interior".

"Replacing the