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Computer is not
responding or behaving
unexpectedly
Software or feature is
not working as expected feature could be in a
Touchscreen problem
Problems
Touchscreen responds
slowly or improperly
Your computer could
be in a hung or locked
state.
The application or
hung state.
Possible causes
Your computer display
may be dirty, or you may
need to adjust display
settings
1 Reboot the computer.
See
Turning Off
Your Computer
and
Turning On Your
Computer.
2 Refresh your
computer. See
Refreshing your
computer.
3 Reset your computer.
See
Resetting your
computer.
4 Contact Dell's support
service. Go to
dell.
com/support
or
dell.com/ContactDell.
Software updates may
have been downloaded
in the background.
Restart your computer.
Swipe from the right
edge of the display to
access Charms and
touch Settings →
Power → Restart to
restart the computer.
Possible solution
• Turn off your
computer screen
to avoid accidental
touches, then gently
wipe the display with
a clean dry cloth.
• Adjust display settings
in Windows Desktop,
Control Panel→
Appearance and
Personalization→
Display.
│
Troubleshooting
41