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Problems

Resolving cursor issues

Possible solutions

1. When using a desktop, connect the

USB wireless dongle extension cable

to another USB A port. A notification

may appear indicating that the

driver installation is in progress.

If so, wait until a notification to

appear indicating that the driver

installation is complete before you

use the mouse.

2. When using a laptop, connect the

USB wireless dongle to another

USB A port. A notification may

appear indicating that the driver

installation is in progress. If so,

wait until a notification to appear

indicating that the driver installation

is complete before you use the

mouse.

3. Ensure that the sensor is not

obstructed or dirty.

4. Glass or very smooth glossy surfaces

are not suitable for the mouse

sensor to capture movement. Using

a dark colored fabric mouse pad

can improve the tracking.

5. Save any data, close any open

program(s), and then restart the

laptop/desktop. When you do not

have another mouse or touchscreen,

you may have to hold the power

button down for at least 15 seconds

to turn off the laptop/desktop. You

may lose any data that is not saved.

Troubleshooting