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Installing Firmware

Troubleshooting

This section contains general troubleshooting information.

Due to different manufacturing processes on USB keys (and the variety of them), not all

brands have been tested with the Wyse USB Firmware Tool. If you experience problems

booting from a configured USB key, it is recommended that you try a different brand of

USB key.

Problem: How can I properly use a SanDisk Cruiser flash drive to image supported

devices using the Wyse USB Firmware Tool? (KB17735)

Solution: SanDisk flash drives come with support for U3 (for details on U3, see

http://www.u3.com). When you initially use these drives, you are prompted to select the

use for the drive: Apps and Storage or only Storage. If you select the Apps and Storage

option, the drive will create two partitions, one of which is identified as a CD and is a

read only partition. This partition sometimes prevents the Wyse USB Firmware Tool to

properly prepare the USB key for imaging a device. To resolve this problem you can do

one of the following:

•

Go to http://www.sandisk.com, search in the SanDisk Knowledge Base for document

2550, and then follow the instructions in the documentation.

Go to http://www.sandisk.com/DriverDownload/driverList.asp, select USB Flash Drives

from the Select Product Type list, click Find Driver, select U3 LaunchPad Remover,

click Continue, and then download and use the U3 Launchpad Remover according

to the instructions.