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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and

prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of any diagnostic information (including the Diagnostics Checklist)

indicating the tests you have run and any error messages reported by the system

diagnostics.

Include any accessories that belong with the item(s) being returned (such as power

cables, media such as CDs and diskettes, and guides) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring

any product returned, and you assume the risk of loss during shipment to Dell.

Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving

dock and returned to you.

NOTE: Have your Express Service Code ready when you call. The code helps Dell's

automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you

call Dell for technical assistance and call from a telephone at or near the computer. You may

be asked to type some commands at the keyboard, relay detailed information during

operations, or try other troubleshooting steps possible only at the computer system itself.

Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your

System Information Guide for important safety information.

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