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Installation troubleshooting scenarios
Installation troubleshooting scenarios
The following table lists some common installation issues and suggestions to fix them.
CAUTION:
Safety considerations
system components.
Table 10. Troubleshooting scenarios
Issue
System does not POST
System does not boot
DDOS does not load
Incorrect version of DDOS installed
iDRAC is not working
No Ethernet connectivity
Installation Troubleshooting
on page 11 provides instructions to avoid electrostatic discharge while handling
Remedy
● Verify all DIMMs and PCIe HBAs are fully seated.
The DD6400 System Maintenance and Upgrade Guide
provides instructions to access the DIMMs and PCIe
HBAs.
● Verify all disk drives are fully seated.
● Verify the system boot configuration is set to UEFI.
● Verify the internal SAS HBA and internal SAS connections
are fully seated. The DD6400 System Maintenance and
Upgrade Guide provides instructions to access the internal
SAS HBA.
Reinstall DDOS. The DDOS USB Installation Guide provides
instructions to reinstall DDOS from a USB image.
Upgrade to the desired DDOS version.
● Verify iDRAC connectivity.
● Verify there are no conflicts with the iDRAC IP address.
● Verify iDRAC is set to use a static IP address, not DHCP.
● Verify the network infrastructure (switches, VLANs, etc...)
is known to be functional.
● Verify the correct default username and password were
entered during setup.
● Verify the correct username and password were entered
after setup.
● Connect directly to the iDRAC with a USB connection.
● Verify the network infrastructure (switches, VLANs, etc...)
is known to be functional.
● Verify all network cables are the correct type and are
known to be functional.
● Verify Ethernet HBAs and all network cables are fully
seated.
● Verify all SFPs are fully seated and are known to be
functional.
CAUTION:
Fresh installing a lower version of DDOS is
not supported.
Installation Troubleshooting
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