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Field Manual
OOBM
TROUBLESHOOTING
1 . If unit fails to power up, check to ensure Main Power Switch is in the "ON"
position . Then check the Battery Gauge to ensure batteries are sufficiently
charged . Unit can run at the same time it is being charged by AC power source .
2 . If batteries need to be charged, connect supplied AC Power Cord to unit's AC
Charging Port and then plug into a live 110-120V AC power source . Main Power
Switch must be "ON" and Battery Gauge will scale to indicate PDN is charging .
3 . Should a power-related issue persist, or to learn more about your on-board
SmartSource (S
Detailed Troubleshooting Guide
Problem/
Possible
Symptom
Line of
Service is
not active
Hidden
network
SSID
Gateway is
not getting
power
Low
antenna
signal
strength
www.portablessupport.com
), visit www .portablessupport .com .
2
Cause
Confirm with chosen cellular
provider that line of service
is active on an eligible rate
plan.
Contact Administrator
of device to verify
configuration.
Observe status lights
on gateway. If power light
is not on, gateway is not
getting power.
Open case and check
signal strength LED through
gateway inspection window.
See gateway service
manual for LED signal
strength definitions.
Verification
10
Possible
Corrections
Activate line of service on
an eligible rate plan.
If configured in this manner,
Administrator will need to
provide SSID and logon info.
If power light is not
on, see power system
troubleshooting section.
If possible, move the PDN
to a location with better
signal. If hardline/ISP
Internet is available connect
the Ethernet cable from
hardline/ISP to WAN port.