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Universal Serial Bus (USB) specific problems

Specific

What You

Symptoms

Experience

USB interface is

USB peripherals

not working

are not working

super speed

USB 3.2 Gen

1 interface is

1 peripherals

slow.

working slowly or

not working at all

Wireless USB

peripherals stop

peripherals

working when a

responding

USB 3.0 device

slowly or only

is plugged in

working as

the distance

between itself

and its receiver

decreases

USB is not

No USB

working

functionalities

5. Trouble Shooting Instructions

Possible Solutions

• Check that your display is turned ON.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals (downstream

connector).

• Turn off the monitor and turn it on again.

• Reboot the computer.

• Certain USB devices such as portable hard

drives require higher power source; connect

the drive to the computer directly.

• Check that your computer is USB 3.0-capable.

• Some computers have USB 3.0, USB 2.0, and

USB 1.1 ports. Ensure that the correct USB port

is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals (downstream

connector).

• Reboot the computer.

• Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

• Use a USB-extender cable to position the

wireless USB receiver as far away as possible

from the USB 3.0 port.

Refer to input source and USB pairing table.