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Image retention from a static
Faint shadow from the static
image left on the monitor for a
image displayed appears on
long period of time
the screen
Product Specific Problems
Specific Symptoms
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with
OSD does not appear on the
the buttons on the front panel
screen
No Input Signal when user
No picture, the LED light is
controls are pressed
blue. When you press "up",
"down" or "Menu" key, the
message " No input signal" will
appear.
The picture does not fill the
The picture cannot fill the
entire screen
height or width of the screen
Dell™ Soundbar Problems
Common Symptoms
No sound for system where
No power to Soundbar - the
the Soundbar draws power
power indicator is off
from an AC adapter
No Sound
Soundbar has power - power
indicator is on
Distorted Sound
Computer's sound card is used
as the audio source
Distorted Sound
Other audio source is used
Unbalanced Sound Output
Sound from only one side of
Soundbar
Low Volume
Volume is too low
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
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Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Use the Power Management feature to turn off the monitor at all times when not in use
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(for more information, see
Alternatively, use a dynamically changing screensaver.
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What You Experience
Reset the monitor to Factory Settings.
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
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Check if the OSD menu is locked. If yes, press and hold
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unlock. See
Check the signal source. Ensure the computer is not in the power saving mode by
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moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
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necessary.
Reset the computer or video player.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
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screen.
Run the built-in diagnostics.
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What You Experience
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
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the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
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Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
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enabled.
Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Avoid using an audio cable extension or audio jack converter.
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the audio
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source.
Decrease the volume of the audio source.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card
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or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Clear any obstructions between the Soundbar and the user.
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Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
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setting.
Set all Windows volume controls to their maximum.
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Increase the volume of the audio application.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player)
Power Management
Possible Solutions
Menu
Lock.
Possible Solutions
Modes).
key for 10 seconds to